ServiceNow Implementation Specialist

Washington, DC Metro Area

iTech AG is looking for a ServiceNow Implementation Specialist, experienced with the delivery of HR based ServiceNow products. You will be tasked with the implementation and development of a ServiceNow platform for both internal and external clients.

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Key Responsibilities

  • Experience with JavaScript
  • Experience with configuring and maintaining hosted IT systems
  • Experience enabling and managing application and module rollout
  • Demonstrate ability to customize implementations and scripts
  • Knowledge of agile software development lifecycle methodologies
  • ServiceNow Discovery module, Configuration Management/Asset Management processes, and Runbook Automation/ Orchestration
  • Understanding and willingness to participate in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
  • Undertake an advisory role and be available to support specialist departments, internal team members and other application stakeholders
  • Relational database understanding in relation to an enterprise software system (Oracle, MS SQL, MySQL, etc.)
  • Prototype development and client demonstration experience
  • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
  • Lead all technical aspects of project and solution delivery including application workflow configuration, UI configuration, development of required client-specific reporting, development of requirement integration components (SSO, LDAP, etc.)
  • Understanding and willingness to participate in the full software development life cycle: Analysis, Design, Coding, Testing, and promotion into Production

Qualifications

  • Bachelors in IT, Computer Science, or equivalent/related experience
  • ServiceNow System Administration Certified
  • ServiceNow Implementation Specialist Certified
  • ServiceNow Developer Certified
  • ITIL Foundations or Expert Level certification
  • Years of Experience: 3 years of experience with ServiceNow implementations
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Allowed Formats: .pdf, .doc

Senior ServiceNow Solutions Architect

Washington, DC Metro Area

iTech AG is looking for a ServiceNow Solutions Architect to join our team to deliver cutting-edge solutions by ensuring architecture and platform configurations can support our client’s needs.

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Key Responsibilities

  • Experienced with ITSM and ITIL concept and framework, providing expertise to guide ITSM and ITIL implementations
  • Able to establish architecture standards and offer guidance to the project team on the technical design documents format and content
  • Experienced with enterprise workflow/case management solutions and development framework
  • Has performed implementations within ServiceNow
  • Knowledge of agile software development lifecycle methodologies
  • Experienced in the following ServiceNow application development skills:
    • Client Side and Server-Side Scripting (Ex. Catalog Client Script, Business Rules, Script Actions, etc.)
    • Client & Server API’s development
    • HTML/CSS/AJAX
  • Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
  • Experience in Cloud applications and security associated with Cloud computing (i.e., software-as-a-service (SaaS) and platform-as-a-service (PaaS) environments)
  • Configuring and enhancing all aspects of ServiceNow such as workflow, user interface (UI), client scripts, business rules, and more, utilizing out-of-the-box functionality as much as possible and only customizing when necessary
  • Hands-on experience with JavaScript

Qualifications

  • Bachelors in IT, Computer Science, or equivalent/related experience
  • ServiceNow System Administration Certified
  • ServiceNow Implementation Specialist Certified
  • ServiceNow Developer Certified
  • ITIL Foundations or Expert Level certification
  • Years of Experience Required: 3 years of experience developing on the ServiceNow Platform
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Allowed Formats: .pdf, .doc

Business Development Manager, Federal/Civilian Markets

Washington, DC Metro Area

iTech AG is seeking an experienced business development person to lead our federal civilian business development efforts. We desire an energetic self-starter who can successfully promote our offerings and solutions, win competitive pursuits and position iTech AG as the industry leader it is in this space. This position is based in the DC Metro area. The ideal candidate has a proven track record of both winning and delivering IT and strategic consulting services to Federal Civilian agencies and will conduct the duties listed below in support of account and company goals.

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Key Responsibilities

  • Grow iTech’s Federal Civilian Market by leverage existing relationships—and establish new ones—to support and advance development goals.
  • Identify and win executable business for industry clients through applying expertise across the business development life cycle, from opportunity identification through shaping, capture, proposal and contract startup and execution. Leverage business development and functional expertise to build addressable market and increased technical solutions development work.
  • Lead complex negotiations with industry partners to build teams in support of large complex procurements.
  • Lead capture for complex and technical bids, including identifying and comprehending clients’ requirements and buying patterns, developing complex technical solution options, and building a cost-competitive industry team that can deliver client impact through a winning bid.
  • Drive market-based competitive intelligence, market assessments, client assessments, and strategic planning efforts in support of expanding specific client-based opportunity portfolios and pipeline.
  • Compete in both incumbent and non-incumbent workstreams, think critically, and strategically strengthen the competitive posture of the firm.
  • Build and maintain strong industry relationships, including competitors, niche capability firms, small businesses, and select client relationships to gather intelligence and enhance the firm’s position across a portfolio of efforts.
  • Lead and facilitate the development, delivery, and presentation of white papers and drive technical and acquisition client call plans and other outreach efforts to qualify and inform pursue or no pursuit decisions.
  • Ensure appropriate resources are applied to the project and manage/supervise resources involved in relevant areas of project activity. Provide coaching and mentoring to project managers and other resources within the portfolio.
  • Ensure a structure is in place to promote consistent, high-quality delivery ensuring conformance with work standards and all contractual obligations.

Qualifications

  • 8-10 years of experience in a senior business development role with annual revenue or sales targets at a major federal government contractor focused on technology or mission services and solutions sales
  • 3+ years of experience in the direct management of complex solutions and development capture efforts for federal civilian market
  • Solid understanding of the customer needs for the Market and specific experience with key client organizations.
  • Experience with managing and leading high-performing, dynamic teams to deliver program requirements.
  • Familiarity with one or more of the following areas preferred: management consulting, program management, human capital management, data analytics, digital government services, logistics and supply chain
  • Network of colleagues and customers in the federal civilian space a plus
  • Ability to effectively manage pipeline development activities
  • Ability to take initiativeAbility to persuade and position complex ideas and methods to create competitive advantage
  • Ability to communicate clearly with a variety of stakeholders
  • Ability to solve problems
  • Experience with leading large captures and developing complex technical solutions
  • Experience with developing and maintaining effective internal and external business relationships with clients and industry partners
  • Experience with successful execution of all phases of a large and multi-year capture effort, including strategic planning, teaming, proposals, market, or competitive and price-to-win analyses
  • Ability to show expertise in the business development life cycle and solution selling methodologies
  • Ability to communicate multi-step and interdependent activities effectively to capture teams and ensure efficient execution of captured efforts
  • Ability to lead teams and stakeholders throughout the capture process
  • Experience with business development through the entire business development cycle through contract award
  • Knowledge of the US government’s acquisition process
  • Ability to demonstrate positive client relationships and a record of success in leveraging these relationships for opportunity wins
  • Ability to engage with C-suite level executives
  • Ability to work in a cross-functional, multi-disciplinary team
  • Ability to responsibly coordinate, collaborate, and lead without oversight
  • Ability to work as part of an integrated account and opportunity capture team within an organization where collaboration and a team-centric culture are paramount for success
  • Experience providing direct management and oversight of an account or multiple programs/projects, including staffing, quality, and financial accountability
  • Knowledge of Agile methodologies and experience using Agile to implement projects within a federal government environment
  • Strong business and technical acumen
  • Possession of excellent project management and analytical skills
  • Possession of excellent oral and written communication skills
  • Demonstrated strong cultural fit and values alignment with iTech AG core values

Education and Training

  • BS/BA required; MS/MA or demonstrated experience in Program Management, Information Systems, Communications or related field preferred.
  • Applicants selected for this position may be subject to a government security investigation and must meet eligibility requirements for access to classified information. Please note that only U.S. citizens are eligible for a security clearance.
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Allowed Formats: .pdf, .doc

Project Scheduler

Washington, DC Metro Area

Works directly with IT project teams to build and maintain project schedules using Microsoft Project 2010/2013

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Key Responsibilities

  • Facilitates the process of building the Work Breakdown Structure (WBS), identify detailed tasks, establishing predecessor/successor dependencies, and estimating task durations with the project team
  • Leads the project team in preparing for the Integrated Baseline Review (IBR) prior to schedule baseline
  • Updates the project schedule weekly by gathering task updates from the task owners
  • Presents schedule status including critical path, look ahead, and cross project dependency reports at the weekly project review
  • Works directly with project team to obtain mitigation strategies should schedule slippage occur

Qualifications

  • 3+ more years’ experience with Microsoft Project 2010/2013 required
  • 3+ more years’ consulting experience required
  • Bachelor’s degree or higher required
  • PMI-SP or PSP preferred
  • PMP preferred
  • Experience supporting IT projects preferred.
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Allowed Formats: .pdf, .doc

ServiceNow Junior Developer

Washington, DC

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The ideal candidate will 

    • Have the ability to work with remote teams and clients 
    • Be capable of working independently as well as collaboratively 
    • Work closely with IT and Business teams to develop and enhance ServiceNow capabilities 
    • Develop custom items, features, and workflows to satisfy business needs 
    • Design and develop queries, reports and dashboards  
    • Design and configure ServiceNow modules and forms 
    • Administer ServiceNow applications, including updating security and workflow configurations 
  • Assist importing data and creating custom scripts 

Qualifications: 

    • Bachelor’s Degree or Higher, preferably in Computer Science, Information Systems, or related field   
    • 1+ years of experience developing on the ServiceNow platform   
    • Knowledge of the ServiceNow System  
    • ServiceNow Administrator Certification  
    • ServiceNow Developer Certification  
  • Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude  

Preferred Skills:  

    • Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML  
    • Experience in REST, SOAP services, etc  
  • Good understanding of ITIL and/or ITIL Certified  

 

Certifications & Knowledge:  

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.  

Clearance:  

An active security clearance or the ability to obtain one may be required for this role. 

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Allowed Formats: .pdf, .doc

ServiceNow Mid-Level Developer

Washington, DC

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The ideal candidate will 

    • Have the ability to work with remote teams and clients 
    • Be capable of working independently as well as collaboratively 
    • Work closely with IT and Business teams to develop and enhance ServiceNow capabilities 
    • Develop custom items, features, and workflows to satisfy business needs 
    • Design and develop queries, reports and dashboards  
    • Design and configure ServiceNow modules and forms 
    • Administer ServiceNow applications, including updating security and workflow configurations 
  • Design and develop scoped applications as well as a service portal  

Qualifications: 

    • Bachelor’s Degree or Higher, preferably in Computer Science, Information Systems, or related field   
    • ServiceNow Administrator Certification
    • ServiceNow Developer Certification 
    • Minimum of 3 years of overall IT experience 
    • Minimum of 3+ years of experience as a ServiceNow developer in various roles 
    • Thorough knowledge of the ServiceNow System  
    • Experience with JavaScript, HTML, CSS, Jelly, HTTP, XML  
    • Experience in REST, SOAP services, etc  
    • An understanding of ITIL and/or ITIL Certified  
  • Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude  

Preferred Skills:  

    • ITIL Foundation Certified  
    • ServiceNow Certifications  
  • ServiceNow Implementor Certification   

Certifications & Knowledge:  

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications. 

Clearance:  

An active security clearance or the ability to obtain one may be required for this role 

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Allowed Formats: .pdf, .doc

ServiceNow Senior Developer

Washington, DC

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The ideal candidate will 

    • Able to work with remote teams and clients 
    • Be capable of working independently as well as collaboratively 
    • Work closely with IT and Business teams to develop and enhance ServiceNow capabilities 
    • Develop custom features, and workflows to satisfy business needs 
    • Design and develop queries, reports and dashboards 
    • Design, develop, and articulate solutions based on a customer’s strategic business or technical requirements   
    • Build customized ServiceNow application, apply technical expertise and build and refine logic to enhance team capabilities 
    • Lead the development team to architect and deploy solutions using ServiceNow platform 
    • Work with customer team members to capture business requirements and translate them into appropriate technical solutions 
  • Ability to communicate technical solutions to non-technical audience and high experience in producing quality client-facing deliverable content. 

Qualifications: 

    • Bachelor’s Degree or Higher, preferably in Computer Science, Information Systems, or related field   
    • ServiceNow Administrator Certification required  
    • 5+ years of experience as a ServiceNow developer in various roles 
    • Working knowledge in ServiceNow Configuration Management, ServiceNow System Administration, and/or Business Process Modeling (BPM)  
    • Expertise with JavaScript, HTML, CSS, Jelly, HTTP, XML  
    • Expertise in REST, SOAP services, etc  
    • ITIL Foundation or Advanced Certification  
    • Working Knowledge of MYSQL databases  
  • Strong communication skills (written and verbal), strong interpersonal skills, customer-centric attitude  

Preferred Skills:  

    • ServiceNow Implementation Specialist Certification  
  • ServiceNow Developer Certification  

Certifications & Knowledge:  

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow Competency Certifications as well as Module Accreditations 

Clearance:  

An active security clearance or the ability to obtain one may be required for this role 

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Allowed Formats: .pdf, .doc

Analyst

San Antonio, TX

This position is located in San Antonio, TX to support the General Services Administration Public Building Service (GSA PBS) Rent Bill Management (RBM) team.  This is a part-time position 20 hours per week and work schedule flexibility is required.  All work is to be performed in San Antonio and operational hours are from 6am to 7pm.

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 Essential Job Functions

  • The qualified candidate is professional, conscientious, dedicated and results oriented.
  • Audit, analyze and process a high volume of rent bill submissions.
  • Strong technical reading, problem solving and analytical skills essential.
  • Must be self-directed, detail oriented, able to follow checklists and produce work products under specific time constraints.
  • Research and resolve discrepancies in a timely manner.
  • Promptly respond to inquiries from associates and vendors.
  • Maintain an orderly and accurate filing system.
  • Coordinate workflow with other departments.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Extremely organized with superior analytical and problem solving skills.
  • Superior ability to multi-task and process information accurately at a high volume.
  • Ability to adapt quickly to change.
  • Perform as a highly functional member of a project team.
  • Ability to identify and implement process improvements.
  • Persistent determination for results.
  • Advanced skills in MS Word, Outlook, and Excel.

Minimum Educational Requirements:

  • The ideal candidate will have a Bachelors degree from an accredited university.
  • At least 2-3 years of experience in accounting, auditing, billing, and/or similar positions.

Statement: Applicants to this position will be subject to government Homeland Security Presidential Directive 12 (HSPD-12) requirements that establish a common identification standard for Federal employees and contractors. HSPD-12 requires all Federal Executive departments and agencies to conduct personnel investigations, adjudicate the results, and issue identity credentials to all Federal employees and contractors who require routine access to their building facilities and information technology (IT) systems. U.S. Citizens will only considered for this position.

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Allowed Formats: .pdf, .doc

IT CPIC SMEs / Portfolio Management Analysts / CPIC Project Leads at Jr, Mid and Senior levels

Maryland

Our Federal Capital Planning and Investment Control (CPIC) practice is growing!   We are currently seeking experienced IT Portfolio Management professionals and subject matter experts (SME) at all levels! This position requires strong expertise in supporting the OMB Circular No. A-11 and Federal CPIC activities. The candidate will provide strategic and tactical direction, and day to day support in the best practices techniques and guidance in support of the client’s major IT portfolio investments. This position will primarily be at the client’s site in Washington, DC and DC metro area.

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 Essential Job Functions

  • Junior candidates a minimum of 1-year work experience in CPIC field and / or certification in the CPIC Forum Candidates-To-Analysts Initiative (C2AI), or completion of CPICForum courses. Recommend candidate to commit to completing PMP and CPP within two years of employment. Bachelor’s degree. Should be comfortable working in a supervised client/consultant environment with project team. Application and use of project management tools, such as Microsoft Project, and related software such as SharePoint, Word, VISIO and Excel. Should show increasing levels of job responsibility.
  • Mid-level candidates 2 to 4 years work experience in CPIC field in the Federal Government. Desired Project Management Professional (PMP) certification and / or Capital Planning Professional (CPP) certification. Or would ask candidate to commit to completing PMP and CPP within two years of employment. Bachelor’s or Master’s Degree. Should be comfortable working in a client/consultant environment and ability to work independently, as part of a team, as well act as a senior resource for team. Should show increasing levels of job responsibility, preferably to a level involving project management.
  • Senior candidates 5+ year’s work experience in CPIC Field in the Federal Government supporting all phases of the CPIC life cycle (Select, Control, and Evaluate), OMB business case (Exhibit 300 and 53) development, governance board facilitation, and CPIC training. This position requires experience at the Department-level and strong knowledge of federal CPIC guidelines/practices (including baseline change requests (BCRs), contract strategy, project execution, operational analyses, and risk management, Earned Value Management (EVM)). and PMP certification. Ability to work independently, as part of a team, as well act as a team lead. Desired Capital Planning Professional (CPP) certification. Or would ask candidate to commit to completing CPP within two years of employment. Bachelor’s or Master’s Degree.

Statement: Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. This includes a background investigation, credit review, validation of payment of local and federal taxes. Current/active clearance a plus.

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Allowed Formats: .pdf, .doc

IT Technical Consultant

Arlington, VA

iTech AG has been at the forefront of strategy and technology since 2008. Today, the firm provides management and technology consulting and engineering services to leading Fortune 500 corporations, governments, and not-for-profits. iTech AG partners with public and private sector clients to solve their most difficult challenges through combination of consulting, analytics, mission operations, technology, system delivery, cybersecurity, engineering and invocation expertise.

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Key Responsibilities

Responsible for planning and business case development; portfolio and project planning; working in collaboration with stakeholder resources; planning and managing business analytics; data gathering; assisting with tradeoff analyses; cost benefit analyses; managing, planning and documenting business processes; assisting in formulating recommendations to improve and support business activities; ensuring documentation complies with established standards and policies; manage project financials; risk and resource management; support for the integration and development of a master schedule across the infrastructure portfolio; evaluate product quality; assurance of project compliance with project management framework; and analyzing project management data. Candidate must have successful track record with managing and delivering IT programs; knowledge of iTech AG’s Delivery Management (iDM) framework and overall Solution Delivery Lifecycle (SDLC); broad knowledge in quality control measures and iTech’s Confidence in Delivery (iCID). Candidate must have worked in hybrid staffing model, where part of the team is onshore on client site and part of the team is offshore, and is capable of managing a small team in a follow-the-sun approach. The ideal candidate will have worked with iTech AG Delivery Center(s) Candidate must understand all facets of IT program delivery, must have performed in the position of a Business Analyst (BA) for IT implementations for 2 years and must have minimum 3 years’ experience applying project management disciplines in his/her career. Worksite: Arlington, Virginia.

Qualifications

2 years’ work experience as a Business Analyst (BA) for IT implementations and must have minimum 3 years’ experience applying project management disciplines in his/her career

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Allowed Formats: .pdf, .doc